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Frequently Asked Questions

Here you will find some of the questions most frequently asked by customers and users of our ferry booking website. Before you write to us, have a look through this section, as you might find that the answer to your question is already here.

Documentation, discounts, accredited residents and large families

This refers to the discount on the fares for regular maritime transport services granted by the Spanish State. They apply to Spanish citizens, as well as citizens of other EU member states who prove their residency in the Balearic Islands, the Canary Islands, Ceuta or Melilla, for journeys for which the port of departure or arrival is in the Autonomous Community/City in which they reside.

All adults passengers must show their Registration Certificate and valid national ID card in order for this discount to be applied.

Spanish citizens: The Registration Certificate issued by the corresponding local council in line with the model in Annex I to Spanish Royal Decree 1316/2001, accompanied by the national ID as proof of identity. For Spanish citizens under 14 years of age who do not have a national ID card, only the Registration Certificate from the local council need be shown.

Foreign citizens: (national residents of the 27 EU members states and Norway, Liechtenstein, Iceland and Switzerland). The Registration Certificate issued by the corresponding local council in line with the model in Annex 1 to Spanish Royal Decree 1316/2001, accompanied by an ID card.

It is essential to hand the supporting documents for this discount in to the shipping company before departure of the ferry.

Two separate bookings must be made. For these discounts to apply all passengers included in the booking must have the same discount entitlement and each passenger must show the supporting documents.

Cancellation insurance

Yes. The cost of the cancellation insurance is 4% of the total of the booking and can be hired when booking.

Purchase invoice

Luggage

Cabin passengers may bring with them a maximum of 40 kg (88 lbs) personal luggage and passengers with seats can bring 20 kg (44 lbs). The company accepts no responsibility for jewellery, money or valuables belonging to passengers that have not been entrusted to the custody of the Captain of the ferry. It is prohibited to carry any kind of illicit trade or dangerous goods. Transport conditions for luggage can vary depending on the company. Please check each company’s general transport conditions.

Pets

Yes, it is. This can only be booked by phone 952 17 38 36.

Passengers must carry the animal certificates established by Health Authorities. Feeding them while on board remains the responsibility of their owners.

Accompanying animals must travel in the cages set out for this purpose on all boats. The cages are on deck, in the garage and other locations in the ferry, in places that are properly ventilated and suitable, protected from rain and cold.

Booking, making changes and paying

Contact the Customer Support department by phoning 952 17 38 36 or by e-mailing atencionclientes@clickferry.com, in both cases, you will need to give the details of the national ID card or passport you used when booking. In case of being registered you can access from the following link www.clickferry.com/en/manage-reservations

As long as the conditions of the fare allow for this. Passengers’ right to cancel or postpone bookings and tickets issued for a specific date is subject to the general transport conditions. We recommend that you check the transport conditions of the shipping company with which you are due to travel. The costs of issuance are not returned when journeys are cancelled.

No. Bookings are issued and paid for on the same day as the booking in most cases.

No. All vehicles must be booked along with a passenger. It is not permitted to book a vehicle without a driver.

Under no circumstances. The ticket is individual and non-transferable.

Yes, see conditions of each shipping company.

Vehicles

No. All vehicles must be booked along with a passenger. It is not permitted to book a vehicle without a driver.

If you are taking a hire car, you can put HIRE in the make and model fields and ABC1234 in the registration plate field.

Yes, you may travel with bicycles; in most ferries bicycles are free. Consult the general transport conditions of the company you are travelling with.

Boarding

Boarding passes can only be issued once, therefore it is recommended that you have them issued a few days before departure. You can issue boarding passes in the check-in section or directly at the ticket office on the date of your departure. Loss before use of boarding passes issued shall entail a payment equivalent to the part of the ticket affected by the loss of boarding passes. After making the trip and checking that the initial passes have not been used, the second payment of this item shall be returned to the customer.

Some shipping lines do not allow boarding passes to be issued online.

Passengers travelling without a vehicle should arrive 60 minutes before the ferry’s departure. Passengers travelling with a vehicle should arrive 90 minutes before the ferry’s departure. It is important to respect this time limit in order to avoid problems with boarding. If you arrive later, we do not guarantee you will be allowed on board.

Dangerous items

For security reasons, it is forbidden to carry the following items in your hand luggage, whether checked in or inside vehicles: security briefcases or small cases with alarm systems, explosives, ammunition, pyrotechnic articles or flares. Gases (flammable, non-flammable, intensely cooled or poisonous) such as camping gas, oxygen, propane and butane. Flammable liquids such as fuels, paints or solvents. Flammable solids, such as easily ignited items, substances subject to spontaneous combustion, substances that emit flammable gases upon contact with water. Oxidising substances such as soda or peroxides. Radioactive materials.

Accommodation

Sirena refers to tourist seats in the seating hall. Neptuno refers to business class seats in a separate lounge for the exclusive use of business class passengers on Baleària ferries. Some ships also have a Lobby Bar or Café in the common areas. Ferries on the Ibiza-Formentera line only have Sirena seating.

The uses and names of the different types of cabin on the boats can vary by shipping line. Please read the type, features and use of each carefully.

Trasmediterranea

Shared or exclusive cabins. On the website www.clickferry.com we only offer shared cabins, not exclusive ones. Please take special care with these 4-person cabins because if, for example, a family of 2 adults, 1 child and 1 baby (4 people) chooses this cabin, the family will be separated by sex, as the baby does not count as taking up a place.

  • 2-person cabin w/toilet occup. by 1 person: 2-person cabin with toilet occupied by 1 passenger.
  • Business class double cabin occup. by 1 person: 2-person cabin occupied by one passenger. These cabins have a TV.
  • 4-person cabin w/toilet occup. by 4 people (sh): 4-person cabin shared between people of the same sex. These are bunk cabins.
  • 4-person cabin w/toilet occup. by 4 people (sh): 4-person cabin shared between people of the same sex. These cabins have low beds and a TV.

Armas

  • Complete 2-person cabin*
  • Complete 2-person interior cabin*
  • Complete 4-person cabin*
  • Complete 4-person interior cabin*

*All cabins have a TV and an en-suite bathroom. They are not shared. Exterior cabins have a porthole.

Balearia

  • C4: Cabins (the cabins are NOT shared)

Brittany Ferrys

Cabins for 1-2 people (all cabins are set up with air conditioning, towels, bathroom accessories and bed linen. THEY ARE NOT SHARED)

  • 2-person interior bunk cabin with shower and WC
  • 2-person exterior bunk cabin with shower and WC

Cabins for 1-4 people. Available with window (porthole), bunk-style beds, air conditioning, complete bathroom.

  • 4-person exterior bunk cabin with shower and WC
  • 4-person interior bunk cabin with shower and WC
  • Exterior club cabin with 4 bunk-style beds with TV, shower and WC

1-2 person cabins for wheelchaired passengers. Available with a window (porthole), bunk-style beds, air conditioning and complete bathroom. Easy access to the bathroom, alarm and phone.

  • 2-person exterior cabin with bathroom, accessible to wheelchairs
  • Spacious exterior cabin with 2-4 bunk-style beds and a bathroom, accessible to wheelchairs

Suites

  • Commodore Suite

    • Balcony (only on Pont-Aven)
    • Twin beds plus a bunk bed and sofa bed
    • Flat-screen TV and DVD player
    • Very spacious
    • Tea and coffee making facilities
    • Toiletries set in cabin
    • Free minibar
    • Hairdryer
    • Air conditioning and complete bathroom
  • Camarote de lujo exterior de 4 camas, ducha y wc

    • Window
    • Twin beds plus a bunk bed and sofa bed
    • Flat-screen TV and DVD player
    • Very spacious
    • Tea and coffee making facilities
    • Toiletries set in cabin
    • Free minibar
    • Hairdryer
    • Air conditioning and complete bathroom

Grimaldi Lines

  • Place in shared cabin - male (all cabins are en-suite)
  • Place in shared cabin - female
  • Place in shared exterior cabin - male
  • Place in shared exterior cabin - female
  • Interior cabin (exclusive use, not shared)
  • Exterior cabin (exclusive use, not shared)
  • Junior Suite (With double bed, sofa bed and TV)
  • Owner Suite (with double bed, sofa bed, whirlpool bathtub and TV)
  • Cabin for disabled passengers

The uses and names of the different types of accommodation – seats or on board the boats – can vary between the shipping companies. Please read the type, features and use of each carefully.

Trasmediterranea

  • Tourist seat
  • Club seat: business class seating (recliners in separate lounges)

Armas

  • Seat
  • VIP seat: reclining seat

Balearia

  • Lobby Bar: accommodation in common areas on the ferry
  • Sirena: economy class seating
  • Neptuno: business class seating (recliners in separate lounges)

Brittany Ferrys

  • Club seat in reserved lounge: comfortable club recliners. Travel kits are sold with a blanket, mask and earplugs.

Fred Olsen

  • Tourist seat

Intershipping

  • Tourist seat

Grimaldi Lines

  • Basic passage with no assigned seating: accommodation in common areas.
  • Seat

Trasmapi

  • Tourist seat

Areas of restricted access

Areas of restricted access are duly signposted and we request that passengers heed these restrictions, as well as all other safety and protection measures. Only drivers of the vehicles stored in the vessel’s vehicle hold may access the hold. Once the ship has arrived at the port of destination, passengers with a vehicle on board will be notified of when they may access the garage/hold. The engine of the vehicle cannot be started until the vessel’s exit gates and ramps are open.