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Information about your trip COVID-19

Image of Information about your trip COVID-19

IMPORTANT INFORMATION ABOUT YOUR TRIP: COVID-19

Dear passengers,

Following the indications of the corresponding Governments and the competent authorities, we communicate that our lines will be suspended or reduced in a number of departures as explained below:

NOTE: This information could be canceled as soon as the governments or competent authorities decree new measures. We will try to keep this section updated as far as possible.

 

  • Routes between Spain and Morocco suspended until further notice

  • Routes between Spain and Italy suspended until 25/03/2020, except:

Barcelona- Civitavecchia- Porto Torres: Grimaldi Lines, is regularly operating from Barcelona to Civitavecchia, with departures from Monday to Saturday (with a stopover in Porto Torres on Tuesdays and Fridays), with passengers boarding only from Spain to Italy, in accordance with the provisions currently in force.

With specific reference to the port of Porto Torres, it is noted that as a consequence of the Decree of the Italian Minister of Infrastructure and Transport (n. 117 of March 14, 2020) and the Ordinance of the President of the Autonomous Region of Sardinia (n. 9 of March 14, 2020), the maritime transport of travelers to and from Sardinia is suspended. The transport of passengers on ships destined for the transport of merchandise may be authorized for unavoidable demands for reasons of work, health, need or return to their own home. Passengers who must travel due to these requirements must request authorization for boarding 48 hours before departure, filling in the form available on the website of the Sardinian Region. The authorization will be issued 12 hours before departure and must be presented to boarding, along with the ticket and an identity document.

 

  • National routes (Italy): connections with Sardinia are suspended until 25/03. The rest of the lines are reported to be operating in reduced service.

  • Routes with Algeria and Tunisia suspended until further notice.

  • National routes (Spain) operating in minimum services. If you need to travel, you can check the scheduled departures provided in our search engine for the route you need to travel.

  • Routes operated by Brittany Ferries operating normally (including connections between Spain and UK)

 

How can I change the dates or cancel my ticket?

If you want to change or cancel the dates of your trip you must contact atencionclientes@clickferry.com. We are handling all requests, but due to the high volume, response times are higher than normal. For this, we apologize and ask for understanding.

We remind you that the tourism sector is being one of the hardest hit and that is why we encourage you to change the dates of your trip (which for most fares and routes can be done at no additional cost and with quite extensive flexibility measures) instead to cancel your reservation. For us and for all the families that depend economically on this sector.

 

Can I book a trip for this summer?

Yes. The most pessimistic scenarios indicate that, at the latest in June, the situation will return to normal. If you want to take advantage of the quarantine to get excited about your next trip, we offer you our free cancellation promotion and we have the active summer departure schedule.

 

A Lot of encouragement and we hope to see you soon!