PRIVACY POLICY
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD), as well as in compliance with the provisions of Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we hereby inform you of the following points related to the processing of personal data through this website:
DATA CONTROLLER
- Company name: CLICKFERRY, S.L. (hereinafter, "Clickferry" or the "Company" indistinctly);
- TAX ID: B93017804;
- Registered Office: Plaza Costa del Sol, 10 L.155-159 CC Entreplazas, 29620 Torremolinos, Spain.
- Telephone: (+34) 910 052 992;
- Email: atencionclientes@clickferry.com;
- Registration data: Malaga Mercantile Registry, Volume 4676, Book 3584, Folio 54, Page MA-102461.
Clickferry has the authorization for the exercise of its activity as a wholesale travel agency, and is currently registered in the Tourism Registry of Andalusia in the section of Travel Agencies, wholesale group, with identification code AN-293000-3.
NATURE AND PURPOSE OF THE PROCESSING OF PERSONAL DATA
Depending on the form completed by the User in each case, the data may be processed for the following purposes:
CUSTOMERS
| The information collected in the contracting procedure is processed in order to properly manage the sale of the product and/or service requested by the User, including all the necessary actions for the administrative, accounting and logistical processing of the purchase. The data collected are of an identifying nature (name, surname, address, telephone, email), as well as those related to the purchase process, payment and billing. This information may be used, additionally, to provide the Client with the follow-up of the status of his order, to process the after-sales service and/or, where appropriate, to provide support to the User in relation to the steps associated with the purchase process, such as in situations of unfinished purchases (abandoned cart).
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REQUEST INVOICE
| The information collected in this section is processed in order to process the management of the corresponding invoice, as part of the services derived from the sale of our products and services. The data collected are of an identifying nature (name, surname, address, telephone, e-mail) as well as billing data.
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GROUPS
| The information collected here is treated with the purpose of providing a personalized offer for your trip, depending on the needs and interests that you indicate in each case. The data collected in this case are of an identifying and contact nature (name, surname and address, e-mail), as well as data related to the preferences that the User indicates in each case.
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CONTACT
| The data you provide us through any of our contact channels will be used for the purpose of responding to the query or request for information that you request. The data collected in this case are of an identifying and contact nature (name, surname and address), as well as data related to the query or request made by the user.
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COMMERCIAL COMMUNICATIONS
| In cases where we maintain a contractual relationship with you and you have not objected, we will use your identification and contact data to send you personalized information about our products and services. This information may be sent by post, telephone and/or electronic means.
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PUBLICATION OF REVIEWS
| The personal data you provide will be processed to manage the reviews in relation to our services. By making use of this functionality, the Users agree not to publish comments that may be considered defamatory, offensive, illegal, that incite to hate or discrimination, or in any other way violate the rules of respect and coexistence. Clickferry reserves the right to moderate or delete any comment considered inappropriate, without previous communication to the author of the comment.
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All the fields marked with an asterisk (*) or marked as "mandatory fields" in the data collection forms must be filled in, so that the omission of any of them could make it impossible to correctly attend your request.
BASIS THAT LEGITIMIZES THE PROCESSING OF PERSONAL DATA
The legal basis for the processing of personal data collected by Clickferry is based on different legal precepts, depending on the context of the collection and processing:
DATA COLLECTION PROCESS | BASIS THAT LEGITIMIZES THE PROCESSING |
CUSTOMERS
| The basis that legitimizes the processing is the execution of the pre-contractual relationship (when your data is processed to manage the purchase, but has not yet been perfected) and contractual (once the contracting process has been formalized) in the terms provided for in article 6.1.b) of the RGPD.
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REQUEST INVOICE
| The basis that legitimizes the processing in the context of the provision of services to Customers is the execution of the contractual relationship between the parties, in the terms provided for in Article 6.1.b) of the GDPR.
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| GROUPS | The basis that legitimizes the processing of data is the execution of the contractual relationship between the parties, under the terms provided for in Article 6.1.b) of the RGPD.
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CONTACT
| The basis that legitimizes the processing of data is the unambiguous consent given by completing the form and / or use the contact channel to send us your query (Article 6.1.a) of the RGPD). The User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
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COMMERCIAL COMMUNICATIONS
| The basis that legitimizes the treatment for sending personalized commercial communications is the legitimate interest of Clickferry (article 6.1.f) of the RGPD), to offer commercial information related to products/services that have been the subject of initial contracting, as recognized in article 21.2 of the LSSICE. However, if you do not want us to send you this type of communications, you can indicate it by sending an email to rgpd@clickferry.com.
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PUBLICATION OF REVIEWS
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The legal basis that legitimizes the processing of personal data is the legitimate interest of Clickferry, in accordance with Article 6.1.f) of the RGPD, in order to provide information about the opinions of our customers on our website, verified by Trusted Shops SE . The User may object at any time to such processing by sending an email to rgpd@clickferry.com. We also inform you that only the reviews of those customers who voluntarily choose to give their assessment of our services will be published.
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RECIPIENTS OF PERSONAL DATA AND INTERNATIONAL TRANSFERS
We inform the User that the processing of information collected through this website does not involve international transfer of data.In relation to the recipients of the information collected through this website, we inform you that, where appropriate for the formalization of the online contracting process, we will communicate the strictly necessary data to the suppliers of the products and services chosen by the User, for the sole purpose of fulfilling the purpose of the contract. It is also indicated that the personal data necessary to manage the publication of reviews will be shared with TRUSTED SHOPS SE for this purpose.
CONSERVATION OF PERSONAL DATA
The period of conservation of the information will vary depending on the type of processing:
CUSTOMERS
| The data will be kept during the period in which the contractual relationship between the parties is maintained (period of processing the purchase, subsequent after-sales service and, where appropriate, attention of possible actions arising from the legal relationship between the parties). Once this period has expired, the data will be deleted.
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REQUEST INVOICE
| The information will be stored during the period of prescription of legal actions and after this period will be deleted.
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GROUPS
| The data will be kept for the period necessary to meet the User's request and after that period will be deleted.
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CONTACT
| The information will be kept for the period necessary to respond to the request for consultation or information requested by the User; thereafter the data will be deleted.
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COMMERCIAL COMMUNICATIONS
| The data will be kept indefinitely unless the interested party expresses its opposition to receiving further communications, in which case we will proceed to the deletion of your data immediately.
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PUBLICATION OF REVIEWS
| The data will remain published unless the data subject expresses his/her wish to remove the data from the website. In this case, they will be deleted.
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INFORMATION SECURITY
Clickferry uses state-of-the-art technologies to protect your data and personal information, so our website is stored on secure servers protected against the most common types of attacks. Clickferry has adopted the technical and organizational measures that guarantee the security of the personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed. We remind you of the need for your username and password to be private and non-transferable.In the event that you suspect any unauthorized access to the restricted access area, you must notify us immediately to the email address rgpd@clickferry.com so that we can take appropriate measures to ensure the confidentiality, security and integrity of your personal data.
EXERCISE OF RIGHTS
The General Data Protection Regulation recognizes different rights to the interested party in relation to the processing of their personal data. Below, we inform you about each of these rights and indicate the channels through which you can direct, where appropriate, the corresponding request:
TYPE OF RIGHT
| DESCRIPTION
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| ACCESS | You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, as well as access to the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom the data have been or will be disclosed; if possible, the expected time period for the storage of personal data or, if this is not possible, the criteria used to determine this period
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| RECTIFICATION | You have the right to obtain the rectification of inaccurate personal data concerning you. In addition, taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of an additional declaration. For this purpose, you must indicate in your request which data you are concerned about and the correction to be made by us; you must also provide, where necessary, supporting documentation for the inaccuracy or incompleteness of the data undergoing processing.
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| LIMITATION | You have the right to obtain the limitation of data processing when one of the following conditions is met: - when you have contested the accuracy of your personal data, for the period of time that allows the Company to verify the accuracy of the data;- in the event that you consider that the processing is unlawful, you have objected to the deletion of the personal data and you request instead the restriction of their use;- if the Company no longer needs the personal data for the purposes of the processing, but the User needs them for the formulation, exercise or defense of claims;- in the event that you have objected to the processing, while we verify whether the Company's legitimate reasons prevail over yours.
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PORTABILITY
| You will have the right to receive the personal data concerning you, which you have provided to the Company, in a structured, commonly used and machine-readable format, and to transmit it to another data controller without being prevented by the Company, when the processing is based on consent, and is carried out by automated means. In exercising your right to data portability, you will have the right to have personal data transmitted directly from controller to controller where technically feasible. This right to portability shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority. The right to portability shall not extend to data that the Company would have inferred from data deriving directly from the use of the services provided.
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| OPPOSITION | You will have the right to object to the processing of data concerning you, at any time, including profiling. In case you exercise this right, the Company will stop processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing to override your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
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AUTOMATED DECISIONS
| The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects him or her.
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CHANNELS TO MAKE EFFECTIVE THE EXERCISE OF THESE RIGHTS:
To exercise any of the rights indicated in the previous sections, the User may send an email to rgpd@clickferry.com or send a letter to the following address: Plaza Costa del Sol, 10 L.155-159 CC Entreplazas, 29620 Torremolinos Málaga (Spain).
In cases where you consider that your data protection rights have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Spanish Data Protection Agency. We indicate below the contact details of this supervisory authority:
- Postal address: Calle Jorge Juan nº 6, CP 28001, Madrid
- Web address: www.aepd.es
- Telephone numbers: 901 100 099/ 91.266.35.17
VERACITY AND UPDATING OF THE PROVIDED INFORMATION
All the information provided by the User must be truthful and accurate. For this purpose, the User must ensure the authenticity of all data provided as a result of the completion of the corresponding forms. In order to fill in any form, the User will have to provide all the data that appear in said forms as obligatory, guaranteeing that the data provided are accurate and adequate to reality. The variation of its data will have to be notified as soon as possible to Clickferry. In any case, the User will be the only responsible for the false or inaccurate statements he/she makes, and for the damages caused to Clickferry, or to third parties, for the information he/she provides.
CHANGES IN THIS PRIVACY POLICY
Clickferry reserves the right to modify the present Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, Clickferry will announce in this page the changes introduced with reasonable notice before their implementation.
Date of last update: 28/11/2025